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Legal Terms & Conditions
Terms and Conditions
Welcome to Charlotte Metro Cleaners. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.
1. Introduction
These Terms and Conditions govern your use of our website and services. By using our website or services, you accept these Terms and Conditions in full.
2. Services
Charlotte Metro Cleaners provides residential and commercial cleaning services. The scope of work and pricing will be agreed upon prior to service commencement.
3. Bookings and Cancellations
-Booking: All bookings must be made through our website, phone, or email. Bookings are subject to availability.
-Cancellation: Cancellations must be made at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
4. Payment Terms
-Payment: Payment for services is due upon completion unless otherwise agreed upon. We accept various forms of payment as specified on our website.
-Late Payment: Late payments may incur additional fees. Charlotte Metro Cleaners reserves the right to suspend services until payment is received.
5. Liability
-Damage: Charlotte Metro Cleaners will take reasonable care when providing services. In the event of any damage, it must be reported within 24 hours. Liability for any damage caused by our team is limited to the cost of the service.
-Loss: We are not responsible for any loss or damage to items not properly secured.
6. Client Responsibilities
-Access: Clients must provide access to their property at the agreed time. Failure to do so may result in additional charges.
-Environment: Clients must ensure a safe working environment for our staff. This includes securing pets and removing any hazardous materials.
7. Privacy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your information.
8. Modifications
Charlotte Metro Cleaners reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the modified terms.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the state of North Carolina. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of North Carolina.
10. Contact Information
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If you have any questions or concerns about these Terms and Conditions, please contact us at:
Charlotte Metro Cleaners
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Charlotte Metro Cleaners.