Privacy Policy

Charlotte Metro Cleaners is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

-Personal Information: Name, email address, phone number, postal address, and payment information when you book our services or contact us.
-Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
-Cookies: We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

-To Provide Services: To schedule and provide our cleaning services, process payments, and communicate with you regarding your bookings.
-To Improve Our Services: To understand how our services and website are being used, allowing us to improve and optimize our offerings.
-To Send Communications: To send promotional materials, newsletters, and other information that may be of interest to you. You can opt out of receiving these communications at any time.
-To Ensure Security: To protect against fraud and unauthorized access to your personal information.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

-With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing and email delivery.
-For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
-Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

-Access and Update: Access and update your personal information by contacting us.
-Opt-Out: Opt-out of receiving promotional communications from us.
-Delete: Request the deletion of your personal information, subject to certain legal obligations.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any linked websites.

 7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitute your acceptance of the revised policy.

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting Charlotte Metro Cleaners with your personal information.